I got this from "Mike" at Norelco today:
Thank you for your recent email.
We want you to know that we appreciate you taking the time to convey your opinion and will be more than happy to pass along your comments.
We always value any type of feedback our consumers have regarding our products and services.
Thank you,
Mike
Customer Service
On Line Store for Philips
I replied with:
Mike,
Thank you for your email. Hey just in case, who were you going to forward it to? If you'd like I can send it to them directly. That way they'll be able to respond to me directly. Just as a suggestion, you may want to forward it to Mr. Norelco or the VP of Marketing so this project gets started right at the top. I was talking to a friend of mine this morning who said it took him 45 minutes to get his out of the plastic shrine, but he had scissors (I lent my pair to the neighbor, and haven't seen them since). So obviously I'm not the only one who has this problem.
While you are at it, I came up with another suggestion. Can you make a case that also fits the charger? The reason I ask is because it would be nice to keep the two together when I travel. You could even make a little side pocket for it. Other than that, the case is great!
Thanks!
Dave McAnally