I got this email from "Sue" today:
Dear Mr.McAnally,
Thank you again for your recent email. If you wish to speak to someone from the company direct, you may call 1-800-243-3050 and you would need to say transfer to agent; as it is a voice activated system.
Thank you,
Sue
Consumer Services
Online store for Philips
Meh, this isn't really fun anymore. I'm not gonna call, but hey, I think I got my point across!