Well Russ didn't respond to me, but that didn't stop Nike from sending me this (apparently they are trying to prove they are as persistant as I am):
From: Nike [mailto:nikesupportsurvey@netreflector.com]
Sent: Thursday, January 18, 2007 10:13 AM
To: Dave McAnally
Subject: Please Provide Your Feedback
Dear Dave,
We want to hear what you have to say about your recent contact with Nike! We won't rest until we've made every effort to provide you with a service experience that is best in class.
Please take a few minutes to answer some brief questions about your service experience on January 16, 2007. The information you provide will be kept confidential and will only be used to ensure that we are providing you with a true Nike experience.
To complete the survey, simply click on the link below or copy it into your browser. The survey should take only 3-5 minutes to complete.
http://cs.netreflector.com/take?i=110124&r=20484975&h=tg4kf3bI7WM-u4ZFL4C8uA
Please note that the purpose of this e-mail is solely to provide you with an invitation to take our survey. This note is being sent to you from a non-responding email alias and replies to this email will not receive a response.
If you require assistance for a new or existing support request, please contact Nike Customer support at 1-800-344-6453 or http://niketown.nike.com/niketown/info/help.jsp?item=contact
We look forward to your feedback!
Sincerely,
Um wow, after I think I made it abundantly clear that the response from Russ provided me zero assistance with my problem, they "follow up". Amazing. Well since I have some time to burn between now and swimming, I decided to fill the survey out. The following are my responses:
First, what was your primary reason for contacting Nike support?
Corporate Information/Feedback
Nike Product Info/Feedback
Product Returns
Niketown.com order/help, returns, and customer service
Other (please specify) Your armband doesn't have a friggin' window
Was the Customer Service Agent able to resolve your issue or handle your inquiry?
Yes
No
Why was the Agent not able to solve your inquiry?
Agent did not provide correct or adequate information
Did not receive promised call back or update
I was referred to other retailers or websites
The product I wanted was not in stock
Nike's process or policy did not allow for a solution (please specify below)
Other (please specify) His name was Russ and he thinks your store sells a product I proposed you make
Overall, how satisfied were you with this most recent Nike Customer Service experience?
3. Somewhat dissatisfied
We are sorry to learn you were generally dissatisfied with your Customer Service experience. What would you say contributed most to your dissatisfaction?
Russ didn't seem to grasp that the Nike Store doesn't sell a product I suggested. Furthermore, I'm not convinced he's going to pass my suggestions onto Cunty McFuckstain as I suggested (does Russ has any kind of pull? If not, why didn't he tell me?). Also, I'm not entirely confident Nike has the ability to pull off my gameshow ideas. I might have to go pitch that idea to Reebok if things don't pick up around here